At KPOP2, we are committed to providing a transparent and efficient shipping experience for our global customers. This page outlines our shipping and tracking policies, including estimated delivery times, tracking information, and guidelines for monitoring your order’s journey. Our goal is to ensure that you have peace of mind throughout the entire delivery process.
Orders placed with KPOP2 are typically processed within 1–3 business days, excluding weekends and holidays. During high-demand periods, such as holidays or special promotions, processing times may vary slightly. You will receive a confirmation email with a tracking number once your order has been shipped.
We make every effort to dispatch your order promptly and keep you informed of any changes in estimated dispatch times. For the best service, please double-check your shipping details before completing your purchase.
Our estimated delivery times vary based on the selected shipping method and destination. Please refer to the general guidelines below:
| Shipping Method | Estimated Delivery Time | Details |
|---|---|---|
| Standard Shipping | 7–14 Business Days | Reliable option for most international destinations |
| Express Shipping | 2–5 Business Days | Quickest option for urgent orders |
Delivery times are estimates and may be influenced by external factors such as customs processing, local holidays, and unforeseen delays. We strive to meet these timelines and provide regular updates on your order’s progress.
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s website, allowing you to monitor the journey of your package in real-time. To track your order, follow these steps:
If you experience any issues with tracking or if your tracking information has not updated within the expected timeframe, please contact our customer support team for assistance. We are here to help you resolve any concerns and provide additional information about your order’s status.
International orders may be subject to customs duties, import taxes, or other fees imposed by your local customs authority. These charges are determined by your country’s regulations and are the responsibility of the customer. KPOP2 cannot predict or control these additional costs.
If your order is subject to import duties, your local customs office will contact you with payment instructions. Failure to pay these fees may result in delays or the return of your package. KPOP2 is not responsible for packages delayed or held due to unpaid customs fees.
We understand the importance of timely delivery, and we partner with trusted carriers to reduce the likelihood of delays. However, if your order has not arrived within the estimated delivery time, please follow these steps:
Your satisfaction is our priority, and we will work diligently to address any concerns regarding lost or delayed orders.
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The base curve was described online as 8.5mm, but when I received them the box reported 8.7mm. The diameter was also off by 0.1mm. I only tried them on for a few minutes and they were uncomfortable on me. There was also no noticeable cosmetic difference with them on. Honestly disappointing.
